Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • at the moment, we are only online
  2. Where do I park?
    • an advantage of only being online is that you don't have to worry about parking
  3. What are your hours?
    • open all the time, online.
  4. How do I contact you?

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a co nfirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 7 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    • ​​​​​​​We accept Visa, MasterCard, Discover and American Express.
  6. How can I check the status of my order?
    • ​​​​​​​​​​​​​​Log in, select 'My Account' and 'Orders' and a list of all orders and their current status is provided.